Operational Excellence

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Nigel Adams

Nigel is a thought leader in service operations excellence.  He is known for driving performance and transformational change, at pace, while leading large, multi-award winning teams in complex delivery networks, distributed across many countries and locations

Katy Adams

Katy has over 25 years’ financial services expertise working in the UK, Hong Kong and Australia as a lawyer in private practice and in-house, with the regulator and in internal and external dispute resolution.


Heidi double hats as chief in charge of security and health and wellbeing officer – ensuring we take regular breaks.

Need some tools to help?

Match Fit for Transformation walks through the critical role the day-to-day delivery team play in a transformation and how, with the help of a few simple tools and techniques, they can dramatically lift the chances of transformation success – as well as setting the team up to be the workforce of the future.

  • “Refreshing to see a book that is both straightforward and pragmatic.” Neil Bentley, Co-Founder ActiveOps Ltd 
  • “This book is unique in its perspective… a masterclass…” Richard Jeffery, CEO ActiveOps Ltd 
  • “… a checklist and ready reckoner for planning and implementing transformation…” Pankajam Sridevi, Group General Manager ANZ Bank 
  • “…togetherness is at the heart of being match fit.” Michael McNamara, CIO DHS Government Australia 

What is your current operational capability?

How can you get the best out of your key leaders?

How do you build operational capability in your teams?


Your team is feeling overwhelmed but you’re not quite sure where to start?

Latest Articles

COVID-19 Effect – The Proof is in the Payments

You don't need to be a data scientist to assess the disruptive impact of COVID-19. But it's nice when the facts support the intuition. Analysing payments data is a useful place to start.

Comparing Apples with Pangolins: The Case of the Missing Deaths and the Perils of Big Data

One of the many lessons learned from the COVID-19 is that sourcing data and creating amazing visualisations is the (relatively) easy part of data science. Ensuring you're comparing apples with apples and telling the story is a different kettle of fish.

Necessity Is The Mother of Invention

There are many risk management tools to help manage a crisis but are they used when the crisis hits? And does it matter?

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