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Nigel Adams

Nigel is a thought leader in service operations excellence.  He is known for driving performance and transformational change, at pace, while leading large, multi-award winning teams in complex delivery networks, distributed across many countries and locations

Katy Adams

Katy has over 25 years’ financial services expertise working in the UK, Hong Kong and Australia as a lawyer in private practice and in-house, with the regulator and in internal and external dispute resolution.

Heidi

Heidi double hats as chief in charge of security and health and wellbeing officer – ensuring we take regular breaks.

Need some tools to help?

Match Fit for Transformation walks through the critical role the day-to-day delivery team play in a transformation and how, with the help of a few simple tools and techniques, they can dramatically lift the chances of transformation success – as well as setting the team up to be the workforce of the future.

  • “Refreshing to see a book that is both straightforward and pragmatic.” Neil Bentley, Co-Founder ActiveOps Ltd 
  • “This book is unique in its perspective… a masterclass…” Richard Jeffery, CEO ActiveOps Ltd 
  • “… a checklist and ready reckoner for planning and implementing transformation…” Pankajam Sridevi, Group General Manager ANZ Bank 
  • “…togetherness is at the heart of being match fit.” Michael McNamara, CIO DHS Government Australia 
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What is your current operational capability?

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How can you get the best out of your key leaders?

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How do you build operational capability in your teams?

 
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Your team is feeling overwhelmed but you’re not quite sure where to start?

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Latest Articles

Trial by Kafka

Process governance is a hot topic in Financial Services since the Hayne Royal Commission. Unfortunately many organisations seem to be missing the point and the opportunity good process governance presents.

Transformation Perspectives

I've written a number of articles on transformation recently from multiple perspectives - people, change, risk, financial and operational. This post summarises each one with links to the media they were published in.

How to transform your business

Hire external or train existing staff? This is one of the major dilemmas facing any mature organisation embarking on digital transformation. With the odds of success so low, the stakes are high.

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