The digital economy is both an existential threat and an extraordinary opportunity, although with a success rate as low as 5%, transforming a mature organisation into a digital business is fraught with danger. Transformation is not a quick fix, especially when the organisation is entangled in a mess of process proliferation and legacy systems. It is resource intensive and the skills required are in high demand, expensive, and rarely available in house.
To fund this, operating budgets are cut, and day-to-day delivery teams have to do far more with far less. They must continue to deliver services with fewer resources, using the scraps left over from the investment allocation process. They must drive innovation and improvement because customers won’t wait. To make it even harder, they must support the transformation team by providing subject matter expertise and absorb change at a pace and quality level they haven’t had to confront before. And if that’s not enough, they assume they are the ones who will be replaced by robots when the transformation completes. Keeping the team focused and filled with optimism for the future is extraordinarily challenging.
The solution is to get Match Fit and figure out how to operate in this type of environment. And to do that the team must free-up capacity and learn how to do their jobs better, work effectively with the transformation team and find time to acquire the new skills that will equip them to participate in the workforce of the future.
Originally from Leeds in the United Kingdom, Nigel has spent the last 25 years living in Melbourne, Australia, with his wife, two children and a German Shepherd.
He is a passionate and innovative senior executive specialising in service operations management, known for driving performance and rapid transformational change, while leading large, award-winning teams in complex delivery networks distributed across many countries and locations.
Nigel’s career path started in management consulting, where he worked across a wide range of functions and industries from sales to finance, and from the public sector to automotive manufacturing. He subsequently transitioned to financial services operations, where he spent considerable time exploring the “black box” of payments. He is known for challenging received wisdom and for being an industry thought leader in operational excellence.
Nigel now spends his time consulting, training, coaching and blogging.
“Refreshing to see a book that is both straightforward and pragmatic.”
Co-Founder, ActiveOps Ltd
“…togetherness is at the heart of being match fit.”
CIO, DHS Government Australia
“…a checklist and ready reckoner for planning and implementing transformation…”
Group General Manager, ANZ Bank
Match Fit for Transformation is a practical guide for teams setting out on their Match Fit journey. To help you bring your journey to life there are two supporting Excel workbooks:
Both are simple tools to use and come with a link to an instructional step-by-step video guide.
These workbooks are free when you purchase a copy of the book!
Don’t forget Match Fit for Transformation is about teams, so why not buy each team member a copy and head out on your Match Fit journey together