Agile practices may have revolutionised the pace at which change and innovation is delivered, but it’s not an excuse for poor quality and delivering what customers value.
With a failure rate as high as 95% digital transformation is not for the faint hearted. Maybe it’s time to turn to the Run teams.
In a post-fact world, relying on rational decision making tools may seem redundant, which is a shame given the riches on offer.
With a “No Deal” BREXIT looking ever more likely, a nation famous for its queuing etiquette may need to take a refresher course in the Psychology of Waiting Lines.
Commissioner Hayne points the way for ADIs to adopt a process perspective. The ensuing quality uplift will be a win for everyone.
With electronic payment growth accelerating, you might be forgiven for thinking the end of physical instruments is upon us. So why does a payments industry veteran still carry cash?
Running a proof of value to test a change makes perfect sense – just avoid the bear traps.
Nothing every bad happens if you focus on quality. Error proofing is one of the simplest and most effective techniques to get you off on the right foot.
You may think improving process is the way to lift productivity, but it’s not the only way, by any means.
Asking for 110% from your team may be clichéd, but it’s perfectly reasonable if you know what you’re measuring.