(fr)Agile Operations

Agile may have revolutionised the change process, but think very carefully before introducing it in to your day-to-day delivery.

A Transformation Lament

Transformation change grabs all the attention but spare a thought for those delivering day-in, day-out – in their own way, they are just as transformational.

No Future?

Automation may be threatening and disrupting whole industries and functions, but there will still be a role for Operations – it’s just a different role.

Risky Business – What Could Possibly Go Wrong?

Benjamin Franklin clearly never ran services.

The Alchemist’s Tale Part 3 – Getting Blood Out of a Stone

Just when you thought it couldn’t get any better, all those impenetrable questions in the very first instalment will finally be answered – in a manner of speaking.

The Alchemist’s Tale Part 2 – Demand Help

As if the tension from the previous post wasn’t enough, in this instalment we will ride the roller coaster of demand management.

The Alchemist’s Tale Part 1 – Catching Smoke

Break out the popcorn, dim the lights, get yourselves comfortable and settle in for the first instalment of something so spellbinding, something so insightful and riveting you won’t be able to leave your screen.

The Subtle Art of Managing Capacity – The Alchemist’s Tale

Between the dystopian tension of The Handmaid’s Tale, the high stakes drama of Billions, the tragi-comedy that is US politics or the pageantry of a royal wedding, it would be foolish of me to think I could capture your attention with a topic as mundane as capacity management.

Literary Distractions

Apologies for the delay in posting, it’s been a busy time in the Adams’ household but I have a couple of things to share over the next few weeks.

Leadership Caricatures – Which One Are You?

Throughout my career, I have been fortunate to meet some amazing operational leaders .