Agile may have revolutionised the change process, but think very carefully before introducing it in to your day-to-day delivery.
Transformation change grabs all the attention but spare a thought for those delivering day-in, day-out – in their own way, they are just as transformational.
Automation may be threatening and disrupting whole industries and functions, but there will still be a role for Operations – it’s just a different role.
Benjamin Franklin clearly never ran services.
Just when you thought it couldn’t get any better, all those impenetrable questions in the very first instalment will finally be answered – in a manner of speaking.
As if the tension from the previous post wasn’t enough, in this instalment we will ride the roller coaster of demand management.
Break out the popcorn, dim the lights, get yourselves comfortable and settle in for the first instalment of something so spellbinding, something so insightful and riveting you won’t be able to leave your screen.
Between the dystopian tension of The Handmaid’s Tale, the high stakes drama of Billions, the tragi-comedy that is US politics or the pageantry of a royal wedding, it would be foolish of me to think I could capture your attention with a topic as mundane as capacity management.
Apologies for the delay in posting, it’s been a busy time in the Adams’ household but I have a couple of things to share over the next few weeks.
Throughout my career, I have been fortunate to meet some amazing operational leaders .