Trial by Kafka
Process governance is a hot topic in Financial Services since the Hayne Royal Commission. Unfortunately many organisations seem to be missing the point and the opportunity good process governance presents.
Commissioner Hayne’s BEAR Necessities
Commissioner Hayne points the way for ADIs to adopt a process perspective. The ensuing quality uplift will be a win for everyone.
Risky Business – What Could Possibly Go Wrong?
Benjamin Franklin clearly never ran services.